About the Latin America Team

Links: Our staff I Work For Us



Designing the holiday that YOU want
Everyone is different. Every area of Latin America is unique. And of course every lodge has its own characteristics. Our job is to match you to your perfect holiday. We have built our business on being able to understand what suits you, what you expectations are and what your perfect holiday is. We take that information and mix it up with our extremely concentrated Latin America knowledge to come up with suggestions for your perfect holiday. And you can tweak and tweak and we can tweak and tweak until we come up with your dream! It’s all about you.

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Long-standing relationships with the best lodges & ground operators in Latin America
As a well-established tour operator we have spent considerable time building relationships with the people that we believe are the best in Latin America. This is great for you. Our friends want to make us happy and they know that the key to our hearts is through happy, satisfied clients. Look out for special touches like breakfasts on top of mountains, surprise gifts awaiting your arrival and more. But on top of the special touches you will see during your stay, our reputation in Latin America means that we can negotiate fantastic rates for you. Yes, better than anything you would get direct from the lodge. And if we’re really lucky, better than anything our competitors can offer. Ask us about the latest Imagine Latin America exclusives by calling 020 7622 1116 (unfortunately it is against industry etiquette to publish them).

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Probably the best Latin America team in the world
Although this is a statement to make you smile, we do not say it lightly. Our team has grown over the years but with some clever tactics, excellent training, lots of visits to Latin America and a great office environment we have managed to exponentially increase the expertise and experience in the room. All to your benefit. Please tap into our knowledge. Aside from wanting to help, we all love talking about Latin America (and showing off a little). So ask our opinion. Ask for the intricate details. Ask which room is best. We will be able to answer all this and more. Read more about our staff...

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Our price promise
We want to be really clear about this. We do not make money by charging you more than the price you would get if you contacted the lodges direct (we make money by asking the lodges to pay us). So take advantage of our expertise. It doesn’t cost you a thing.
- Tap into 55 years of expertise at no extra cost
- Take advantage of any reduced rates passed on from our overseas partners
- We will match a like for like quote

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Award winning holidays
We love getting awards and even more so when they are voted for by our clients. As a specialist tour operator it is often hard to compete with the big boys for awards but we took them on and we won. In 2011 our sister company, Imagine Africa has been named in the British Travel Awards as the Best Specialist Safari Tour Operator and as the silver winner of Best Sub-Sahara Tour Operator. In 2010, it was the extremely proud bronze winner of British Travel Awards Best Sub-Sahara Tour Operator. And in 2009 we were 4th Best Tour Operator in the Guardian Travel Awards.

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Peace of mind
We understand how important it is that you have peace of mind when booking a holiday. Regrettably, we have had to deal with various incidents during our lifetime - from volcanic ash and strikes to lost luggage and missed flights. As well as providing an emergency number available 24 hours a day 7 days a week in the UK, we provide all our clients with local emergency numbers to contact in Latin America. Rest assured that we have the experience and contacts to be there should you need us. And what of our finances you may ask? We are an ATOL protected, audited, growing company – latest financial statement.
We are a fully bonded tour operator which means that money paid to us is protected no matter what. The air holidays and flights shown are ATOL protected by the Civil Aviation Authority. ATOL protection extends primarily to customers who book and pay in the United Kingdom. Our ATOL number is 6607. 

Many of the flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

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